Kill’em With Kindness

The loveliest thing happened to me a few weeks ago… I finished a gruesome workout at Orange Theory Fitness Kensington called “Unrest”, and with my legs shaking, I walked home, anticipating picking up a large coffee as a treat for surviving my first workout in far too long…I ordered my coffee at my local coffee …

Expect R.E.S.P.E.C.T

Isn’t it a given – we should all expect respect? Why is it then that we are spending considerable time and resources in our businesses ensuring everyone is aware of the importance of a respectful work place? I believe the answer is that if we don’t, we can’t be assured that everyone is on the …

Setting the Table for a Hospitable Business

Setting the Table: The Power of Hospitality in Business. “ Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue- we decide how we want to …

Running- My Route to Renewal!

I feel fortunate I can run and it’s my running that fuels me and keeps me grounded when life gets crazy. I often laugh that I can solve the world’s problems while out for a run. The most complex issues seem to be less intense when I am running and the answers seem to materialize …