Kill’em With Kindness

The loveliest thing happened to me a few weeks ago… I finished a gruesome workout at Orange Theory Fitness Kensington called “Unrest”, and with my legs shaking, I walked home, anticipating picking up a large coffee as a treat for surviving my first workout in far too long…I ordered my coffee at my local coffee …

Setting the Table for a Hospitable Business

Setting the Table: The Power of Hospitality in Business. “ Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue- we decide how we want to …

April Fools- Pranks At The Office

Building a positive work environment for your employees is fundamental for the success of any organization. A study by BrightHR found that employees who have fun at work are less likely to take sick days and more likely to report feeling creative at work and committed to their organization. In another study, the University of Warwick measured the impact …

Empathy Is The New Black

I recently conducted a social experiment. I asked ten people what the first word that came to mind when I said the word “empathy”. The responses varied from: “touchy feely ugh-ness” to “the softest of soft skills” to “the cornerstone of trust” to “the ability to put yourself in someone else’s shoes”. It is not …