Expect R.E.S.P.E.C.T

Isn’t it a given – we should all expect respect? Why is it then that we are spending considerable time and resources in our businesses ensuring everyone is aware of the importance of a respectful work place? I believe the answer is that if we don’t, we can’t be assured that everyone is on the …

Setting the Table for a Hospitable Business

Setting the Table: The Power of Hospitality in Business. “ Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue- we decide how we want to …

Running- My Route to Renewal!

I feel fortunate I can run and it’s my running that fuels me and keeps me grounded when life gets crazy. I often laugh that I can solve the world’s problems while out for a run. The most complex issues seem to be less intense when I am running and the answers seem to materialize …

Leadership vs. Management

John sat in the interview feeling prepared, confident and excited. He had just spoken about how he would approach the position strategically and more so his commitment to not just being a manager but to also being a great leader to his team. The interviewer turned to John and asked, “What is the difference between …